We operate an on the day appointment system where we now offer face to face and telephone appointments.

Please DO NOT queue outside the Health Centre door to book an apointment, please telephone our reception team who are trained and require to ask a few questions regarding the reason for your call. Please give them a brief description and this will help access the most appropriate care provider as quickly as possible. Information is confidential and will help us to help you.

We WILL NOT tolerate any verbal abuse including abusive language or shouting towards our staff and they have the right to terminate any call if necessary.

If you want to speak to your doctor by telephone, reception staff will advise on the appropriate time to call.

Please tell the receptionist what you require so that reports and records are available to the doctor.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.

Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment. (This refers to Practice Nurse Appointments only at present)

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.